Southwest Website Review & Ratings + Southwest Coupons
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Southwest Website Review & Ratings + Southwest Coupons

Southwest: Products & Services

The website operated by Southwest is one of the better laid out websites there are for airlines catering to the massive US based travel audience. The airline has dedicated a lot of resources to ensure the website stays on top and helps passengers book flights online with much ease and comfort that they deserve. The airline operates on a model of low cost carriers so the packages and services it offers are for the passenger looking to save substantial amount of money.

Southwest has proved over time that its combination of price and flying experience is what is required to be a best seller in the aviation and tourism industry and with its several code share agreements with airlines, Southwest is sure to leave a good mark on its travelers who look for quality service at economic prices.

Southwest: Company Background

The airline was founded in 1967 and commenced operations in 1971. The airline was founded by Herb Kelleher and Rollin King. Currently the airline has a fleet size of 581 planes and flies to 78 destinations.

The company has been an inspiration to numerous low cost airlines and its model of operation has been adopted worldwide by low cost airlines that wish to be the cheapest and still make profit. The company has 37,000 employees and has its headquarters at Dallas, Texas. In its 41 years of operations the airline has grown by leaps and bounds. The company has proved its metal and continues to serve its loyal passengers.

 

Southwest: Customer Feedback & Reviews

C keys writes “The boarding process was fair and orderly. I had an A boarding number on both flights while checking in exactly 24 hours before departure.”. Another Larry Fingar writes”Flew from Albany, NY to LAX via Chicago MDW and returned a week later. On time flights, good service, pleasant crews and no baggage problems on any of the 4 flights. Most of the cabin crews showed a refreshing sense of humor. Nice airline to fly. Flew "Business Select”.”.

Mrkstvns on epinions writes “If only Southwest could figure out how to assign seats, I'd LUV to fly 'em all the time...their lack of fees DESERVES more respect!!.”.

Looking at all these reviews it is safe to say that the airline has a loyal customer base that appreciates its services and the efficient manner it carries out its operations.

 

Southwest: Business Credibility & Trustworthiness

The BBB rating of the airline is A+ and it has been an accredited member since 1971. The company has had 640 complaints closed against it in the last 3 years and 186 complaints closed in the last 12 months. Majority of the complaints were with products and services offered by the company. The fact to be noted is that the company offers services that are used by consumers in the millions on a daily basis so complaints would arise when there would be a delay in plans much owing to weather conditions and airport traffic congestion. The airline tries its level best to ensure a great and efficient service to all its travelers but some unsatisfied customers may found. But the number mentioned is too small to be a cause of concern. The airline can be deemed as reliable and credible.

 

Southwest: Website Popularity & Google Ranking

Alexa gives the website a global rank of 876 and a US rank of 196. Google Page Rank gives the website a 7 out of a possible 10. Compete gives the website a rank of 145 and a unique visitor monthly average of 10,601,807. The company is ranked 1st amongst its competition that ensures its popularity among fans and travelers alike.

Southwest: Social Media Presence

Social media presence for any company is very important in this fast paced and dynamic economy. The use of social media to increase revenue and promote brands has become very famous and has made millions of businesses successful in short span of time.

Southwest has promoted itself on social media with great success and has utilized this platform effectively. The FaceBook is a witness to the efforts put in by the company. It boasts 3,427,106 likes and is used to promote the company's special offers and discounts that it offers when a passenger chooses to purchase online. The company operates a twitter account with the user name @SouthwestAir. The micro blogging website page has 1,425,352 followers and it also has 10,600 tweets. This social media outlet is used to interact with passengers and fans on a personal level and the airline tries to answer the queries of the consumers if any may arise. The company also operates a YouTube channel with great following.

 

Southwest: Website Security & Safety

The Google Safety Diagnostic further strengthens consumer confidence as it reports no suspicious activity in the last 90 days that could effect customers using the website. The website has not had malicious content on it and no viruses as well. The website uses SSL and HTTPS security protocols to ensure consumer data security and can be deemed as a safe website to carry out financial transactions.

 

Southwest: Pricing & Packages

The pricing on the website varies due to several products and options available to passengers using the airline's website. The prices for tickets sold depend upon journey, category of seating and optional extras asked for by the passenger. For example a round trip from Los Angeles LAX to New york LaGuardia Airport costs $1197.20. The rates offered by Southwest are one of the best in the industry and are hard to beat. The airline strives to ensure the best possible of service with the best of rates on offer making it a deal to hard to resist.

 

Southwest: Shipping Rates & Policies

The airline offers e-tickets which requires no shipping, hence no shipping rates or charges for that matter apply.

 

Southwest: Payment Methods Accepted

The Airline accepts several major credit cards such as Amex, MasterCard, Visa, Rapid Reward Visa, Diners Club, Discover and UATP. The airline also allows its customers to pay for airfare by PayPal hence ensuring the best of solutions regarding payments are offered. The airline's internet security is top notch. It adheres to the HTTPS safety protocol and allows its customers the piece of mind required to make a safe and secure internet purchase.

 

Southwest: Returns, Refunds & Exchange Policy

The airline follows a simple method of processing refunds that involve cancellation of booking prior to departure by calling Southwest on 1-800-435-9792. The company then processes the refund within 7 working days from date of request received. The money is refunded into the credit card used to make the purchase. The total time taken to actually get the refund is 20 working days. The company provides a hassle less refund policy so it is safe to say if the ticket purchased is refundable the refund will go through smoothly.

Southwest: Product images & screenshots
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