Does Southwest offer free returns & exchanges?

What is Southwest's return policy? Can you return merchandise both in store and in person? Can you return clearance items to Southwest? Do I need a receipt to make a return to Southwest? Does Southwest offer store credit if I do not have a receipt? Can you return used merchandise to Southwest?
Returns & exchanges policies rating: 5.0 - 1 ratings

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Yes, Southwest does offer free returns & exchanges.
Knoji Staff
138
Posted May 21, 2018

Yes, Southwest does offer free returns and exchanges. This applies to items purchased online and in store. If you want more information on their returns policy, you can visit their returns policy page here.

Learn more at southwest.com.

Shopping tip: (December 13, 2018): Use promo code TREATDAY4 to save 20% off at southwest.com — redeem it here. You can also view more Southwest promo codes.

Update: we've found 18 more airlines stores that currently offer free returns & exchanges and 61 travel & events stores that are offering free returns & exchanges . You can also view all 6,494 stores that offer free returns & exchanges across all categories.

This user rated Southwest's returns & exchanges policies: 5.0
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About Southwest

Southwest is a major airlines company operating the e-commerce site southwest.com. Southwest sells its products and services in the airlines vertical, offering discounts and promo codes to its customers infrequently. Southwest has good ratings among shoppers on Knoji, with 43 ratings and an average rating of 4.0 stars. Southwest scores very highly compared to other brands in the airlines industry, providing 18 e-commerce features to better serve its customers.

Southwest's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Yes
Southwest offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Read full answer >>
International Shipping:
Maybe
It appears that Southwest may not offer international shipping currently. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Maybe
It appears that Southwest may not accept debit & prepaid cards currently. Read full answer >>
Paypal:
Maybe
It appears that Southwest may not accept PayPal currently. Read full answer >>
Apple Pay:
Maybe
It appears that Southwest may not accept Apple Pay currently. Read full answer >>
Google Pay:
Maybe
It appears that Southwest may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Yes
Southwest supports a promo code box on their website. Check the Southwest promo codes page for the latest coupon codes from Southwest. Read full answer >>
Sales:
Yes
Southwest runs a clearance and promotions page on their website. Check the official Southwest sales page for the latest discounted prices and sales directly from Southwest Read full answer >>
Black Friday Ad:
Yes
Southwest offers Black Friday ad for qualifying orders and customers, according to their Black Friday ad policies. See policies and program details on their Black Friday page page. Read full answer >>
Cyber Monday Ad:
Maybe
It appears that Southwest may not offer Cyber Monday ad currently. Read full answer >>
Military Discounts:
Maybe
It appears that Southwest may not offer military discounts currently. Read full answer >>
Official Coupons Page:
Maybe
It appears that Southwest may not offer official coupons page currently. Read full answer >>
Student Discounts:
Maybe
It appears that Southwest may not offer student discounts currently. Read full answer >>
Senior Discounts:
Yes
Southwest offers special pricing and coupons for senior citizens. Get freebies, special coupons, and save up to 30% on purchases for seniors at southwest.com. See program details on their senior discounts page. Read full answer >>
Birthday Discounts:
Maybe
It appears that Southwest may not offer birthday discounts currently. Read full answer >>
Price Matching:
Maybe
It appears that Southwest may not offer price matching currently. Read full answer >>
Competitor Coupons:
Maybe
It appears that Southwest may not accept competitor coupons currently. Read full answer >>
Coupon Stacking:
Maybe
It appears that Southwest may not allow coupon stacking currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
Southwest offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Money-back Guarantee:
Maybe
It appears that Southwest may not offer money-back guarantee currently. Read full answer >>
Gift Cards:
Yes
Southwest offers gift cards and discounted gift cards during special promotional events. Find gift cards for Southwest. with their gift card program. See policies and program details on their gift cards page. Read full answer >>
Loyalty Programs:
Yes
Southwest offers loyalty programs for qualifying orders and customers, according to their loyalty programs policies. See policies and program details on their loyalty programs page. Read full answer >>
Customer Reviews:
Maybe
It appears that Southwest may not offer customer reviews currently. Read full answer >>
Social Media Pages:
Maybe
It appears that Southwest may not offer social media pages currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that Southwest may not accept Affirm financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that Southwest may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that Southwest may not accept Klarna financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that Southwest may not accept Bread financing currently. Read full answer >>
Website Features
Website Security & Privacy:
Yes
Southwest offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. Read full answer >>
Mobile Apps:
Maybe
It appears that Southwest may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Maybe
It appears that Southwest may not offer affiliate programs currently. Read full answer >>
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